FAQ

SGOLVER is a jewellery brand that specializes in selling 925 sterling silver and 18k vermeil pieces in the UK. We offer high-quality jewelry that is designed to stand the test of time.

925 sterling silver means that the jewelry is made from 92.5% pure silver. This composition ensures durability and ensures that the item will maintain its shine and quality over time.

18k vermeil is a high-quality gold plating technique used on sterling silver jewelry. It involves a thick layer of 18k gold being bonded to the silver, creating a long-lasting and luxurious finish.

Yes, we offer free shipping on all orders within the UK.

We understand that sometimes a piece of jewelry may not meet your expectations. That's why we offer a 14-day return and exchange policy. If you are unhappy with your purchase, you can return or exchange it within 14 days of the order, subject to our terms and conditions.

To be eligible for a return or exchange, the item must be in its original condition, unworn, and include all original packaging. You will be responsible for the return shipping costs unless the item received is damaged or incorrect.

Once we receive your returned item, it may take us up to 7 business days to process your return or exchange and issue a refund or send out a replacement item.

Certain products, such as personalized or custom-made items, may not be eligible for return or exchange. Please check the product description or contact our customer service team for more information.

We strive to process orders quickly, so please contact our customer service team as soon as possible if you wish to cancel your order. If it hasn't been shipped yet, we will do our best to accommodate your request.

You can reach our customer service team by email at hello@sgolver.com We aim to respond to all inquiries within 24 hours, Monday to Friday.