At SGOLVER, we recognise the importance of keeping your data secure. In line with the General Data Protection Regulations (GDPR) we have set out below the guidelines we follow in order to protect our customers, suppliers, employees and other business associate’s data.  Please read this Privacy Policy carefully and check it periodically since it may change from time to time. If you have any questions about how we Protect Your Privacy, please contact hello@sgolver.com.

The SGOLVER website (the "Site") is owned and operated by SGOLVER. We are committed to safeguarding your privacy online. We will only collect data we need therefore we will not collect data we will not use. We use your personal information to support and enhance our relationship with you. In addition we use Feefo and Trustpilot to provide feedback to improve our services to you.

 

Protecting Your Privacy

 

How we use your information

We’ll hold on to your information for a period of 6 months or as long as is needed to be able to provide the services to you. When you register to purchase products through our website we ask for information such as your name, e-mail address, postal address, and contact details. SGOLVER then keeps a record of this information on a secure IT system. Orders are printed on an order form for the purposes of assembling and dispatching your order. The printed order form is placed in an envelope with your purchase and dispatched via post, we do not hold any additional hard copies of the order forms. Orders are also kept electronically which are stored for as long as reasonably necessary.  

 

We keep your contact details for the following reasons:

• Send you service messages by e-mail, such as order updates.

• To deliver your purchases to you.

• Sending you information by email about our new products and services.

• Fraud prevention and detection.

 

We do not store your card’s security/CVV code however we need your payment information for the following reasons:

• To give refunds and take payment.

• Fraud prevention and detection.

 

We store your contact history for the following reasons:

• To provide customer service and support.

• Track any problems or concerns you've had with our website.

• Letting you know about offers and news from SGOLVER.

 

We store your purchase history and saved items for the following reasons:

• To provide customer service and support and handle returns.

• To store items in your online basket.

 

Your rights to your personal information:

• The right to be informed about how your personal information is being used.

• The right to access the personal information we hold about you.

• The right to request the correction of inaccurate personal information we hold about you.

• The right to request that we delete your data, or stop processing it or collecting it.

• The right to stop direct marketing messages, which you can do through the unsubscribe function.

• The right to request that we transfer or port elements of your data either to you or another service provider.

• The right to complain to your data protection regulator — in the UK it is the Information Commissioner’s Office. 

 

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.

We operate all servers on non-standard SSH port which limit account access to mitigate the possibility of anyone else gaining access to your data.  Therefore the platform we use is completely secure. We have a backup server which stores compiled backups of the data from our website. This server is not accessible to the outside world and the data is stored for purpose of data recovery only. Our server provider would let us know immediately if there was a server breach.

 

Further information

If you would like to submit a Subject Access Request or exercise your right to be ‘forgotten’. If you have questions about your personal data or our privacy policy, please contact our Data Protection Officer on hello@sgolver.com

 

How to unsubscribe

If you like to unsubscribe to our newsletter, you can do this at any point just by clicking unsubscribe at the bottom of our marketing email (you will only have to do it once!).

If you would like to delete your account with us, you can do so by submitting a request to the following emails -hello@sgolver.com.

 

Changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the SGOLVER website.