Return

Thank you for shopping at our jewellery website. We understand that sometimes items may not meet your expectations or arrive damaged. We have a return policy in place to ensure your satisfaction. 

​

-Our return policy allows you to return any purchased item within 14 days of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

​

-To initiate a return, please contact our customer service team within the 14-day period. They will guide you through the return process and provide you with a return authorization number. This number should be included with your returned item.

​

-Once we receive the returned item and verify its condition, we will process the refund. Refunds will be issued in the original payment method used for the purchase. Please note that any shipping fees incurred during the original purchase are non-refundable.

​

-Additionally, please be aware that personalized or customized items may not be eligible for return, as they are specially created for you.

​

 -If you received a damaged or defective item, please contact our customer service team immediately, and we will work to resolve the issue promptly. We may request additional information or photos to assess the damage.

​

 -We strive to provide you with the best possible customer service and ensure your satisfaction with our jewellery. If you have any further questions or concerns regarding our return policy, please don't hesitate to contact us.